TP-410-Banner-2018.png (1)

TechNet Support

The TechNet subscription allows users to achieve the maximum value from Engineered Software's products with access to program updates and personalized technical support.

With the annual TechNet subscription users receive:

  • Program updates and version upgrades included in the first year as long as the product is actively licensed*
  • Extended technical support including unlimited phone support during ESI support desk hours
  • Priority e-mail support within the next business day
  • ESI Knowledge Base access
  • ESI News Brief Subscription

Phone Technical Support

Tel: 360.292.4060

Toll Free: 866.546.8605 US/Canada Only

Hours: 7:30 a.m. to 4:00 p.m. Pacific Time (10:30 a.m. to 7:00 p.m. Eastern Time)

All calls to our Technical Support team require a current TechNet subscription.

Calls are answered during business hours, Monday through Friday, excluding holidays.

Priority E-mail Technical Support


If preferred or if the question arises outside of normal business hours, TechNet subscribers may also e-mail questions to the support desk. A support technician will provide a priority response to the e-mail within the next business day. In addition, the ESI Knowledge Base provides 24/7 access to the same information used by ESI support technicians.