Contact Technical Support
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Extended Technical Support
Technical Support staff is available during the following hours: 8:00 a.m. Pacific Time/11:00 a.m. Eastern Time to 5:00 p.m. Pacific Time/8:00 p.m. Eastern Time. Calls are answered during business hours, Monday through Friday, excluding U.S. holidays.
Tel: (360) 292-4060 / 866-546-8605 US/Canada Only
Fax: (360) 412-0672
Note: All calls to our Technical Support team require a current TechNet support contract.
When contacting technical support, please have your Serial Number available.
Priority e-mail support
Customer support issues are defined by Engineered Software, Inc. at the time support is requested as either: Basic Installation or Advanced IT/Engineering. TechNet is Engineered Software's upgrades and support package.
Basic installation support is available to all customers with the most current release of Flow of Fluids and the most recent legacy version (currently v2009 and v2007).
- Includes initial installation of new programs and assistance with installation of legacy versions (may include links to Knowledge Base articles).
Engineering / Product Operation Support
Engineering / Product Operation support is available only to those customers with current TechNet subscriptions. To ensure the best possible support, customers needing support with a specific project should first e-mail their system to one of our application engineers at firstname.lastname@example.org.
- Includes product operation support regarding questions such as how to select a pump or how to size a pipeline.
- Also includes engineering support providing assistance with unexpected results - such as questions regarding an 'over controlled' system or questions about a system that is returning results that are outside the expected range.
Per-Incident Support is available any time during our support hours. Support is billed at $150.00 per hour, minimum of one hour, billed in 15 minute increments and a maximum of 5 hours. If you decide to upgrade your program or purchase TechNet within 60 days after receiving support, you can apply fees paid as discounts toward these services.